Frequently Asked Questions

How can I become a member of Divvesa.com?

You can become a member of Divvesa.com by clicking the sign up area in the upper right corner of our Divvesa.com site and completing the membership information, contact information and password information from the member registration section of the page that appears.

Why should I be a member of Divvesa app?

Divvesa app helps you create your orders more easily thanks to its quick access. You can also receive news from instant notifications and campaigns.

Is it possible to shop without being a member?

It is obligatory to be a member in order to shop at Divvesa.com.

Is my personal data stored and is this information shared with third parties?

We do not share your personal data with anyone except within the framework of the law.

How can I be informed about opportunities and campaigns?

You can be notified by turning on the notifications of your Android or iOS applications.

Is shopping on your website safe?

The credit card information is safe while you use shopping from Divvesa.com. It’s protected by SSL certificate.

How many days does it usually take for an order to be received after payment?

All orders are processed within 24 hours after payment confirmation. All orders are delivered to our customers via Yurtiçi Kargo. Items are usually delivered within 5-7 working days after placing the order. Shipping may take longer than 10 days depending on national customs regulations. Divvesa.com cannot be held responsible for delays caused by such official procedures.

How many days does it usually take for an order to be received after packing?

After packing, a tracking number will be sent to the email address provided in your order. You can track the item you have received from this tracking number. We work hard to ship our shipments within 2 business days of receiving the order.

The package says delivered but I did not receive it, what should I do?

Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive within 1-2 business days. Please note that we are not responsible for lost or stolen packages. It may be better for you if you take care when choosing a delivery location.

Which shipping company will my order be sent with?

Your orders will be sent with our contracted Yurtiçi cargo.

What should I pay attention to when receiving my product?

During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing or getting wet in your package. When you encounter such a situation, you should not take delivery of the cargo and make a report to the cargo authority.

In how many days can I return the product I bought from your site?

You can return the products you purchased from Divvesa.com within 15 days from the delivery date and get the amount you paid back .

Do I have to pay a shipping fee for the return?

As Divvesa we will be responsible for all return costs if the product is damaged or defective.

Can custom made products be returned?

The consumer cannot use the right of withdrawal for products that are produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions, as well    as earrings.

Is there a credit card installment?

We have 3 installments on credit card.

Can I pay by wire transfer/EFT method?

Yes. You can also purchase by wire transfer/Eft method.

Do you have a payment option at the door?

You have to use the internet to shop. You can buy products with different payment options at Divvesa.com. However, we do not have an option to pay at the door

Do the prices of your products include VAT?

VAT applies of all our products.