All services provided in our store and registered at www.divvesa.com belong to Divvesa, our company, and are operated by our company.

Our company may collect personal data for various purposes. Below, it is explained how and in what way the collected personal data is obtained and how it is protected.

By filling out various forms and surveys on our Membership or our Store, members provide some personal information about themselves (such as name, surname, company information, phone number, address, or email addresses) to our Store as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to customers and members at certain times. Our members can make choices regarding whether to receive such information when they become members, can change this choice from the account information section after logging in as a member, or can make notifications using the link in the informative message sent to them.

During the approval process conducted through our store or via email, the personal information transmitted to our store electronically by our members will not be disclosed to third parties other than the purposes and scope determined by the “User Agreement” made with our members.

To identify system-related issues and quickly resolve any problems or disputes that may arise regarding the service provided, our company records the IP addresses of its members and uses them. IP addresses can also be used to identify users in a general sense and collect comprehensive demographic information.

Our company may use the requested information by itself or in cooperation with third parties to engage in direct marketing purposes beyond the purposes and scope determined by the “User Agreement.” Personal information may also be used to contact the user if necessary. Information requested by our company or provided by the user or information related to transactions made through our store may be used by our company and third parties in cooperation with us for various statistical evaluations, creating a database, and conducting market research without disclosing the identity of our members beyond the purposes and scope determined by the “User Agreement.”

Our company is committed to keeping confidential information strictly private and confidential, considering it as an obligation to keep it a secret and to take all necessary precautions to ensure and maintain confidentiality, to prevent the unauthorized access, or disclosure of all or any part of confidential information to the public.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is never stored in our system.

There are two things you should pay attention to in order to understand that you are on a secure website when you enter the transaction process. One of these is a key or lock symbol at the bottom of your browser. This indicates that you are on a secure internet page, and all your information is encrypted and protected. This information is only used in accordance with the instructions given during the sales transactions. The information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for inquiry independently of our shopping sites. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed by us and recorded, it is prevented from being seized by third parties under any circumstances.

The reliability of the payment/invoice/delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, in order for the orders of customers who shop from our shopping sites for the first time to reach the supply and delivery stage, it is necessary to confirm the accuracy of financial and address/phone information. If necessary, the credit card holder customer or the relevant bank may be contacted to check these details.

All the information you provide when becoming a member can only be accessed and changed by you. If you keep your member login information safe, it is not possible for others to access and change information about you. For this purpose, during membership procedures, it is operated within the 128-bit SSL security area. This system is an internationally accepted encryption standard that cannot be broken.

Internet shopping sites with a hotline or customer service service and open address and phone information are preferred more today. In this way, you can get detailed information about all the issues on your mind, and you can obtain healthier information about the reliability of the company that provides online shopping service.

Note: We recommend that you pay attention to the presence of the company’s full address and telephone number on internet shopping sites. If you are going to shop, note all the phone/address information of the store where you purchased the product. If you don’t trust it, call and confirm before shopping. All our online shopping sites belonging to our company have provided all information about our company and the company’s location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you will send to us by credit card mail-order method will be kept in accordance with the privacy principle by our company. This information is kept for 60 days against possible objections from the bank due to credit card withdrawal. Therefore, if any amount is withdrawn from your card other than the mail-order form approved by you for the products you have ordered, you can object to the bank naturally and prevent the payment of this amount, so it does not create a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS Our store may link to other sites within the website, including websites of different companies. Our company does not have any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on our sites are distributed to our users through our advertising partners. The Privacy Policy Principles in this contract apply only to our use, do not include third-party websites.

EXCEPTIONAL CIRCUMSTANCES In the following limited cases, our company may disclose the information of users to third parties other than the provisions of this “Privacy Policy.” These cases are limited to;

• To comply with the obligations imposed by the legal rules, regulations, etc. enacted and in force by the competent legal authority;
• To fulfill the requirements of the “User Agreement” made with users and other contracts;
• To request information about the users in order to conduct an investigation or investigation duly carried out by the competent administrative and judicial authority;
• In cases where it is necessary to inform the users in order to protect the rights or security of users.

EMAIL SECURITY In the e-mails you will send to our Customer Service regarding any order related to any of our stores, never write your credit card number or passwords. The information in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES Our company can obtain information about the users and the usage of the website by using a technical communication file (Cookie) sent to the user’s computer through the website. The mentioned technical communication files are small text files that are stored in the user’s main memory. The technical communication file helps to facilitate the use of the Internet by storing status and preferences about the site.

The technical communication file is used to obtain statistical information about how many people visited the site, for what purpose a person visited the site, how many times he/she visited the site, and how long he/she stayed on the site, and to generate dynamically personalized ads and content for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or email of the user. Most browsers are initially designed to accept the technical communication file, but users can change the settings to not receive the technical communication file or to receive a warning when the technical communication file is sent.

Our company reserves the right to change the provisions of this “Privacy Policy” at any time by publishing them on the site, sending an e-mail to users, or by publishing them on the site.

For any questions and suggestions regarding our privacy policy, you can send an email to [email protected]. You can contact our company with the following contact information.

Company Name: Divvesa / Ahsen Kumcular Address: 

Güzelyurt Mahallesi sürmene Cad.Elit1 Cblok daire 7 Yunusemre /Manisa 

Email: [email protected] 

Phone: 05331918190